the quick hits
- Orders are shipped Monday-Friday (excluding holidays)
- Our time in transit map will help you calculate your estimated delivery date.
- Please allow for 1-2 days for order processing.
- Processing time may be delayed during a holiday rush or a sale event.
- We may need additional information to process your order so please watch for an email from us.
- When free shipping over $99.00 is activated, it only applies to domestic (U.S.) shipments.
the bigger questions
q: what happens after i place my order?
If everything is in stock, your order will ship within 1-2 business days. We will email you a tracking number. Shipping times are subject to change during the peak holiday season. Please note: if an item is out of stock, you will be contacted via email. If you do not respond within 24 hours we will adjust your total based on availability and ship your order. We do not back-order any items.
q: why doesn't the link to my tracking number show any info?
q: i haven't received my package, what's going on?
Please allow 1-2 business days for order processing (3-5 days for international). Also, remember we only ship orders Monday through Friday. Once your order has been processed you will receive an email with your tracking information in it! If you're still concerned your order may have gone missing, simply email firstname.lastname@example.org and we'll look into it for you.
q: what if i received my order but item(s) were missing?
If you were billed for the item but did not receive it, please let us know right away, we are happy to fix any errors.
q: can i change my shipping address after it has shipped?
Unfortunately, no we are unable to do that, once your order is out the door, we are unable to re-route it. But we are able to change the destination of your package before it leaves our warehouse. So try and hit us up as quick as you can if you need a change.
q: How much will I pay for international shipping?
Your shipping price will be determined online by the weight of your order and the shipping destination. After the ‘shipping address’ page, you’ll see the price for your order.
q: How much will i pay for taxes & duties?
Certain countries charge additional customs fees and/or additional independent carrier charges. Too Fast can not anticipate these costs. You will be responsible for them. You may want to contact your local customs office to find out what kinds of fees you can expect.
q: Can you mark my order as a gift?
No we are not able to designate any packages as gifts. Sorry!