RETURN POLICY

RETURNS ACCEPTED IF

  • Items are returned to us in new condition.
  • Items are returned to us in unworn condition.
  • Items are returned to us within 30 days.

RETURNS MAY BE DENIED IF

  • Items are not returned in their original condition.
  • Items that were damaged after you received them.
  • Items that are returned more than 30 days after delivery.

RETURNING ITEMS PURCHASED WITH A GIFT CARD

No problem at all! You can return items purchased with a gift card, however, your refund will also come in the form of a gift card. The person who purchased the gift card will receive a gift card credit code. The amount of the credit will be equal to the value amount of your return.

RETURNING USED OR WORN "ONCE" ITEMS

If you return something to us that has been worn or that you have damaged in any way, your refund will be denied. Furthermore, we will not pay to ship the item back to you. Your item will be discarded unless you choose to pay the return shipping fee to have us ship it back to you. So please don't even think about it. ♥ Thanx ♥

TO RETURN SHOES PLEASE SEE OUR SHOE RETURN & REFUND POLICY 

NON-RETURNABLE ITEMS LIST

There are certain items that can not be returned. And there are a few items that could only be returned if you have received a defective item or the wrong item. Please see below

NO RETURNS:

  • Gift Cards

RETURNS ONLY WHEN YOU RECEIVE DEFECTIVE OR WRONG SIZEED ITEM:

  • Demonia Shoes
  • Lingerie
  • Swimwear

RETURNS ONLY WHEN YOU RECEIVE THE WRONG SIZE:

  • Clearance Items
  • Mystery Bin Items

DEFECTIVE OR INCORRECT ITEM REFUND POLICY

FREE RETURNS & EXCHANGES

  • If you received the an item that is not the item you ordered
  • If you received the correct item in the wrong size
  • If you receive an item that is defective

WRONG SIZE OR WRONG ITEM:

There are never any return or exchange fees if you receive an item that is different from the item you ordered. That would be totally our fault and we will correct it for you free of charge, of course. We will always refund you for the full cost of the item as well as your original shipping cost for the item.

DEFECTIVE ITEMS:

If you receive a defective item, we first need to verify that the item you received was defective. Once we approve the return, we will send you a prepaid shipping label so that you can ship the item back to us for a full refund or an exchange at no cost to you. And we will ship out your new item right away.

TO VERIFY THE ITEM IS DEFECTIVE:

Please email us right away if you believe the item is defective. You must images of the defect in your email. Please also include a description of the defect, your order number if you know it and we will get back to you right away. If you do not provide images of the defect in your email, the return process. will be delayed. So please do not forget.

START YOUR RETURN FOR DEFECTIVE OR INCORRECT ITEMS VIA EMAIL: SALES@TOOFAST.COM

As soon as your return has been received and inspected your refund will be processed. Refunds are credited to your original payment method, please note that refunds can take up to 10 business days to appear in your account, although most show on the next business day. See below for missing or late refunds.

STYLE OR FIT ISSUES REFUND POLICY

REASONS FOR STYLE OR FIT RETURNS INCLUDE:

  • The item is too big or too small.
  • You don't like the way it looks on you.
  • You don't like the way the item fits.
  • You changed your mind.
  • Your not absolutely in love with it.

EXCHANGE ITEM FEE FOR STYLE OR FIT: $10 

We gladly accept exchanges as long as the item you are returning is not on our non-returnable items, the return process is started within 30 days of receipt and the item is still in new, unworn condition. However, you will be responsible to pay certain fees. See below. exchange an item for style or fit issues, you will be charged a $10 exchange item fee. This covers the cost for you to ship the item back to us & also the cost for us to ship the item back to you.

RETURN ITEM FEE FOR STYLE OR FIT:  $5 

We gladly accept exchanges as long as the item you are returning is not on our non-returnable items, the return process is started within 30 days of receipt and the item is still in new, unworn condition. If you just don't love it for whatever reason and you decide that you want to return it, no problem! But there will be a  a $5 fee which will be deducted from your refund. This fee covers the cost of providing you with a free shipping label to return the item to us.

START YOUR RETURN FOR SIZE OR FIT ISSUES VIA THE TOO FAST RETURN PORTAL

Please use our return portal to quickly and accurately process your refund when you have received an item you don't love. The only thing you will need to get your return started is your order number. If you do not know your order number, please double check your old emails or texts from Too Fast, and if you still can not find it, email us at: sales@toofast.com.

As soon as your return has been received and inspected your refund will be processed. Refunds are credited to your original payment method, please note that refunds can take up to 10 business days to appear in your account, although most show on the next business day. See below for missing or late refunds.

LATE OR MISSING REFUNDS

You will receive an email from us when your refund has been processed. Refunds sometimes take up to 10 business days. Business days are counted as Monday - Friday, Saturday and Sunday are not considered business days. Please note, we have rarely, if ever have seen refunds that take longer than a few days to process. But if you haven’t received your refund & it has been at least 10 business days from the day we confirmed your refund..

FOLLOW THESE STEPS TO LOCATE A MISSING REFUND

  • Double check your payment accounts transaction page, maybe you missed it?
  • Email us & ask us to provide you with a transaction number for your refund.
  • Your payment provider should be able to locate your refund with a transaction number.
  • Contact your payment provider:
    • Give them the transaction id we provided you.
    • Ask them why you haven’t received your refund.

PAYMENT PROVIDERS ACCEPTED AT TOO FAST

Please note you need to know who your payment provider is in order to know who to contact. We accept all of the following payment methods, so it could be any one of the providers listed below.

For your convenience we created this list with links to each payment providers refund pages.